Have questions in mind?
See our FAQs below
Smart Cat Toilet
Automatic Pet Feeder
Crater Pet Water Fountain
Wireless Water Dispenser
What is the Petstar Smart Cat Toilet?
The Petstar Smart Cat Toilet is an automatic self-cleaning litter box that detects your cat’s presence and removes waste efficiently, keeping your home clean and odor-free.
How does the self-cleaning function work?
The toilet is equipped with advanced sensors that detect when your cat has finished using it. After a short delay, the automatic cleaning mechanism sifts and separates waste, depositing it into a sealed waste compartment.
How do I connect the Smart Cat Toilet to the mobile app?
1️⃣ Download the App – Scan the QR code in the manual or search for TUYA or Smart Life on the App Store or Google Play.
2️⃣ Power On – Ensure the Smart Cat Toilet is plugged in and turned on.
3️⃣ Enable WiFi – Make sure your phone is connected to a 2.4GHz WiFi network (5GHz is not supported).
4️⃣ Pairing Mode – Press and hold the WiFi button on the toilet until the indicator light blinks.
5️⃣ App Setup – Open the app, follow the on-screen instructions, and connect the toilet to your WiFi network.
6️⃣ Success! �� Now you can monitor and control the Smart Cat Toilet from your phone!
What power plug does the Smart Cat Toilet use?
The Petstar Smart Cat Toilet comes with a UK 3-pin plug, suitable for Malaysia and other regions using UK-standard power outlets.
What types of cat litter can I use?
For the best performance, use clumping cat litter (bentonite or tofu litter). Avoid crystal, wood pellet, or non-clumping litter, as they may affect the cleaning process.
How do I clean the Smart Cat Toilet?
Weekly: Wipe the litter box interior with a damp cloth.
Monthly: Remove and clean the waste drawer.
Filter Maintenance: Change the deodorizing filter as needed.
What are the dimensions of the Smart Cat Toilet?
The dimensions of the Petstar Smart Cat Toilet are ⟨insert dimensions from manual⟩.
How do I set up the Smart Cat Toilet?
1️⃣ Place the toilet on a flat and stable surface.
2️⃣ Fill it with clumping cat litter (recommended amount in manual).
3️⃣ Plug it in and turn it on.
4️⃣ Connect to the mobile app (TUYA or Smart Life).
5️⃣ Let your cat get familiar with it before enabling the automatic mode.
Is it safe for my cat?
Yes! The toilet has smart sensors that detect movement and automatically pause cleaning if your cat is inside, ensuring 100% pet safety.
What should I do if my cat is afraid to use it?
Keep the old litter box nearby while introducing the Smart Cat Toilet.
Place some used litter inside to help your cat recognize the scent.
Give your cat time to adjust before enabling the self-cleaning function.
Can multiple cats use the same Smart Cat Toilet?
Yes, the toilet can accommodate multiple cats, but it’s best for homes with 1-2 cats for optimal performance.
What happens if there is a power outage?
The Smart Cat Toilet will pause during a power outage and resume operation once power is restored. Manual scooping may be required if the power is off for an extended period.
How often should I empty the waste compartment?
For one cat, empty the waste drawer every 5-7 days. For multiple cats, check every 2-3 days.
Is there a warranty for this product?
Yes! The Petstar Smart Cat Toilet comes with a one-year local warranty.
What is the Petstar Automatic Pet Feeder?
The Petstar Automatic Pet Feeder is a smart device that allows you to schedule and control your pet’s mealtimes—even when you're not home! Perfect for dogs and cats ��.
How many meals can I schedule per day?
You can schedule up to 6 meals per day through the mobile app, with flexible portion control to suit your pet’s diet.
What is the capacity of the feeder?
The feeder has a 4L dry food capacity, enough to feed your pet for several days depending on the portion size.
What type of food can it dispense?
It’s suitable for dry kibble only, with a diameter of 2–12mm. Wet food or treats may cause jamming.
How do I connect it to the mobile app?
�� App Connection Guide:
1️⃣ Download the app (scan QR code in the manual or search the TUYA or Smart Life app).
2️⃣ Power on the feeder and reset WiFi by pressing the WiFi button until the light flashes.
3️⃣ Ensure your phone is connected to a 2.4GHz WiFi network.
4️⃣ Follow in-app instructions to pair the feeder.
Now you can set schedules, control feeding remotely, and monitor food levels from your phone!
Does it have a backup power option?
Yes! The feeder works via plug-in power (UK 3-pin plug) and can also use 3x D-cell backup batteries (not included) to keep operating during a power outage ��⚡.
Can I record voice messages for my pet?
�� Yes! You can record a 10-second voice message that plays at every mealtime, making your pet feel more comfortable and familiar.
Is the food tank easy to clean?
Definitely! The food tank and feeding tray are both removable and washable for hassle-free cleaning ��.
Will the feeder still work if I don’t use the app?
Yes, you can schedule feedings directly on the device using the built-in control panel. But using the app gives you more flexibility and remote access.
Can two pets share one feeder?
It’s possible, but it depends on your pets' eating habits. For multi-pet households, we recommend one feeder per pet for best results ��.
Is it safe for pets?
Yes! It’s designed with pet-safe materials and features an anti-clog system to prevent overfeeding or jamming.
Does this product come with a warranty?
✅ Yes! The Petstar Automatic Pet Feeder includes a one-year local warranty for your peace of mind.
What is the capacity of the Petstar Crater Water Fountain?
The fountain has a 2.5L large water capacity, providing fresh water for your pet throughout the day.
How does the Petstar Crater Water Fountain work?
It features a circulating water system with a built-in filtration system that keeps water fresh, clean, and free from hair, dirt, and debris.
What are the dimensions of the Crater Pet Water Fountain?
The fountain measures 182x182x160(H) mm.
Does the water fountain require a power cord?
Yes, the Petstar Crater Water Fountain requires a power connection to operate. It comes with a USB power cable for easy setup.
Is the fountain noisy?
No! The ultra-quiet water pump operates at low noise levels, ensuring a stress-free drinking experience for your pet.
Does the fountain have a filtration system?
Yes! The fountain features a multi-layer filtration system that removes impurities, hair, and debris, ensuring your pet drinks only clean and fresh water.
How often should I replace the filter?
For optimal performance, it’s recommended to replace the filter every 30–60 days, depending on water quality and usage.
How do I clean the Petstar Crater Water Fountain?
Weekly Cleaning: Disassemble and clean the water tank, pump, and filter.
Pump Maintenance: Remove the pump cover and clean it to prevent clogging.
Filter Cleaning: Rinse the filter under running water before use.
What should I do if the water flow is weak or stops?
✔️ Ensure the water level is above the minimum mark.
✔️ Check if the filter is clogged and replace it if necessary.
✔️ Clean the water pump to remove any debris.
✔️ Ensure the power cable is properly connected.
Can I use tap water in the fountain?
Yes, but for better water quality, it’s recommended to use filtered or purified water.
Is the Petstar Crater Water Fountain suitable for both cats and dogs?
Yes, it is designed for both cats and small-to-medium-sized dogs.
What is included in the package?
✅ 1 × Petstar Crater Pet Water Fountain
✅ 1 × Filter Cartridge
✅ 1 × USB Power Cable
✅ 1 × User Manual
Is there a warranty for this product?
Yes! The Petstar Crater Pet Water Fountain comes with a one-year local warranty.
How does the Petstar Wireless Water Dispenser work?
The dispenser is equipped with a smart infrared sensor that detects your pet’s movement and dispenses water automatically. This ensures fresh, clean water whenever your pet needs it.
What is the capacity of the water dispenser?
The dispenser has a 2.5L water tank, providing sufficient water for your pet throughout the day.
What are the dimensions of the water dispenser?
The dispenser measures 220 × 180 × 155 mm.
Is the dispenser truly wireless?
Yes! The Petstar Wireless Water Dispenser is powered by a rechargeable 45000mAh battery, allowing cord-free operation for maximum convenience.
How long does the battery last on a full charge?
A full charge can last up to 30 days, depending on usage frequency.
Does the dispenser have a filtration system?
Yes! It features a multi-layer filtration system that removes impurities, hair, and debris, ensuring clean and safe drinking water for your pet.
How often should I replace the filter?
For optimal performance, it’s recommended to replace the filter every 30–60 days, depending on water quality and usage.
